•4 min read
Why product decisions need a paper trail
We've all been there. You're looking at something in a product, a rule, a flow, a constraint and you ask: why is it this way? Sometimes someone in the room shrugs. Sometimes you dig through old Slack threads and find nothing. Sometimes the person who made the call left the company two years ago. Sometimes it's been two years and the person is you. The decision was made. The context didn't survive. This is a failure of documentation – specifically, the right kind of documentation. Product man
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